If my designs are being worn on a daily basis in a regular way (i.e. work, out shopping, at a restaurant, etc) and not inappropriately (i.e. skydiving, scuba diving, spelunking, etc) and suffers a break, I'll restring it for no charge. The pins are OLD (and need to be treated like the ladies they are) and often one of a kind. If used harshly they won't last forever. However if you've only had the piece a few days and the pin inexplicably self-destructs I will do everything I can to repair/replace your piece. I love what I do and it gives me a huge thrill to see a piece matched with a new owner. I want you to adore your new heirloom forever so please please contact me with any needs or concerns!